FREEMAN HEART & LUNG TRANSPLANT ASSOCIATION

REGISTERED CHARITY 700730

 

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Insurance Feedback

We have been having a few queries / enquiries about insurance and having received permission from the people concerned, will publish their question / my answer / feedback.   I hope you find this helpful in your search for insurance.

June 2008 - More excellent feedback concerning Endsleigh Insurance and Jonathan in the Newcastle office:-

Dear Graham

A quick line to say I was very impressed with the service I received from Jonathan at Endsleigh Insurance (0191 2304021). 

I advised him of my son’s transplant and other relevant medical details.  I asked for a quote for an annual insurance policy as my son is travelling abroad twice this year. 

He gave a quote of £42.34 for an annual policy, which includes Europe and Egypt.  He gave me my policy number over the phone and advised the details will be sent to me today.

 The service I received was excellent.

 Thanks

 Linda Holden

 

bulletI received the following feedback from Brian Wood re Travelbility.   Has anyone else tried and failed / been successful?
 
bullet
1330 hrs Wednesday 14/11/2007
I have just contacted Travelbility travel insurance, 6 years since my heart transplant with no problems and was refused cover.
Brian Wood

bullet

Received this Email from our chairman, Barrie Braidford on 27th June 2007:
 

bullet

Hi Graham,
         
In the clinic this morning someone asked about holiday insurance, and a young man said he gets cover with TESCO. This reminded me
that I had not arranged any insurance for my trip to Holland tomorrow.

I phoned Holiday Services, but they are out until late
afternoon, so I phoned Tesco, and yes they have covered
me for my transplant and Diabetes, at a cost of £89
for the weekend.    Expensive, but at least I am covered.
Can you add this to the insurance list on the website please

 

bullet

Thanks Mr Chairman,
This is very helpful and another insurance company to add to our ever growing list.   I wonder how an insurance company can be 'out of the office' until late afternoon though.

If you had tried some of the other insurers listed who were 'open for business' I reckon you would have found a much better deal than that offered  by Tesco, which by any reasonable standard is very expensive.

Graham

bullet

April 2007:
Another 10/10 for ACE INSURANCE.  
Read the information below from Alison:
 

bullet
Hi Graham
 
I too was covered by Norwich Union after a lung transplant in Jan 2000.   I have just rang to renew it but have been refused now - not because of the transplant but the condition which caused me to have it.   Also my husband had back surgery last September so they wont cover him as it's less than 12 months but it does state that on the policy .
 
So back to drawing board -will let you know
 
Alison Leslie

 

bullet
Hi Graham
 
Just to let you know,  I got annual cover for both of us for £63.  
 Transplant fully covered with ACE INSURANCE.  
No luck with the others I tried.
 
Alison Leslie

Thanks Alison, this is extremely helpful information and backs up what others are telling us.   It seems that at certain times one or two companies  appear to be much more sympathetic to our case than the rest.   It could be that even though a company declines cover this time they might offer it in future, so never rule them out completely.

I would also suggest trying your local High Street broker who will trawl the system on your behalf.   Metropolitan in Wallsend are very good.

bullet

I had to renew my annual worldwide multi trip travel insurance before 5th march 2007 and had cause to change my insurer.   I am 52 years old and had my heart transplant in 1999.       This is what happened:-
 

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Fortis Insurance would not continue my policy when it came up for renewal in February 2007.

I had cause to ring them from my broker's office and had to go through their health screening process because they denied any previous knowledge of my heart transplant.   I found this pretty alarming as you can imagine because they have been happily taking my premium for the past 6 years.

Some of the the questions they asked me were quite ridiculous and of no relevance.   In particular the fact that I had had bypass surgery pre transplant is as relevant as a man with no arms being asked if his fingers were numb.

They declined to offer me cover and I became a guinea pig of my own advice on the 'insurance page'.
 

bullet

Endsleigh Insurance were fantastic and it took no more than 10 minutes on the phone and I was fixed up with fully comprehensive, unlimited medical cover, annual multi trip cover, including the USA, for £93.26
They had a cheaper rate with slightly less cover at £77.41.

I cannot speak too highly of the service from David Goodman in the Newcastle office of this nationwide insurance company.  
Try him on 0191 2304021.
 

bullet

I had tried Holiday Services Ltd first but the numbers given could not offer me the cover I required.   In fact two of them would not insure me at all.  It could be that on another day it may well be different.  

I can only tell you what happened when I was trying to renew my insurance.   Let me know what happened when you tried.

Regards,
Graham

bulletJust received this Email from Carolyn Whaymand, solicitor.

Sept 2006
 
Hello,
 
I have had an annual worldwide travel policy with Fortis for the last few years and their premiums have always been very reasonable.  However, they have now changed their declaration form to include transplant and with therefore not cover transplants or cystic fibrosis.  This is despite the fact that my condition has not changed since the last insurance premium.
 
Carolyn

Thanks Carolyn,

As my insurance with Fortis is not due for renewal just yet I am assuming my cover is the same as when I took it out, which does cover my heart transplant.

If your information is correct then I will be looking for a new insurance company too.   Can anyone else shed any light on this dilemma?

Regards,
Graham

Graham
 

I found your site very useful and was able to obtain insurance from ACE Insurance as mentioned on your site.
 
None of the other health sites were able to help me.  So thank you!
 
Carolyn

bulletIn complete contrast to the experience encountered by Brian Wood (below), have a look at this:

May 2006
Hi Graham,
I am the mum of a 16 year old liver transplant patient, last year we went to the World games in Canada and had no problem getting insurance with Marks and Spencer - not even an extra premium, this year they are charging extra £260.00 for 2 weeks. I tried Fortis through the Post Office, I have used them before but they declined to cover Matthew for anything remotely concerned with his transplant.
 
Jane Dodd
 
Hi Jane,
 
Have you tried some of the other insurance companies that I have listed on the FHLTA website?
Holiday Services / THB Northern & Endsleigh have all been recommended.
There is a letter from a young girl in Ireland who suggests Ace Insurance although she gives no other details.
 
I am surprised about Fortis because that is the company I use.
As you know, if you can answer their health line questions it is normally OK.
 
Sometimes it is a good idea to take out annual insurance cover, if possible, and then simply renew it each year.
 
 
I hope this information proves helpful
Let me know how you get on.
 
Regards,
Graham
 
Graham,
I have managed to get Travel Insurance through the Norwich Union without any problems at all. They said that a fit and well transplant patient was not a problem, no extras to pay, it was good not to have all the questions to answer, they just asked how long ago was he transplanted, did he take anti-rejection drugs and was he generally fit and well. I did query them - because I had been having problems but they said they were in contact with transplant organisations and from experience they were happy to cover people with transplants of over 1 year.
Thanks for your help.
Jane

bullet
Last year I contacted you advising you that insurance was available from Norwich Union Direct, Unfortunately this company has now changed its rules and will no longer cover transplant patients. After much searching I have reinsured with A company called Wiseman's, trading via www.laterlife.co.uk or telephone01784 242138 quoting laterlife who will cover anyone that has not had an over night stay in hospital (mot angio's do not count) and has been stable for 12 months. I have taken a joint annual worldwide policy out for only £91. Hope this helps others having problems
Yours
 Brian Wood
(heart)

Thanks Brian the above is very helpful

bullet
Hi Graham, I'm Mike Smith, heart transplant since 1994. Hope you are well; I'm doing fine. Just a quick question which you may have an answer to. My wife & I will be invited to a wedding in Canada next July  &  I couldn't find insurance. Have you any ideas as to which company I might try? I have visited Australia with Austravel & other than increasing the excess payable( if I had claimed) to £1000, there was no problem. From what I understand the U.S. & Canada are just horrendous premiums. Any help you could give would be much appreciated.
                    Kind regards & thanks,
                                        Mike. 

 

Mike,
 
Nice to hear from you.
I competed in the World Transplant Games this August in Canada and did not have a problem.
I take out an annual insurance with Fortis at a cost of £80 which allows me to travel anywhere in the world and have used them for the past five years.
Contact any insurance broker and they will contact Fortis on your behalf.
 
There are other companies which will insure you and they can be found on the FHLTA website / Info / Insurance.
 
Holiday Services (also listed) are supposed to be very good too.
Quote MS and receive  a £1 discount.
 
If you find a particularly helpful / unhelpful company let me have some feedback please.
 
I hope this is helpful.
Regards,
Graham

 

Graham, Your advice could not have been better! Very many thanks for putting me onto Fortis who accepted me after info. on my med. details with no loading. I opted for "couple" insurance with my wife & got worldwide cover for £138 for the two of us!
  Thanks also for the FHLTA website tip. I'm a bit new to this.
               Best wishes,& keep up the good work,
                                   Mike.

bulletMy thanks to Gill Hollis, who had a lung transplant in February 2004, for the following list of companies who will give a yes or no in a 5 minute phone call.   They are listed in order of cover offered:-

 
Company Tel. No:
Positive response:  
   
Brunsdon Insurance Brokers 01452 623623
City Bond 0870 2203937
Medicover 0870 7353600
All Clear 0870 7779339
   
Negative response:  
   
Mediquote 0870 8902991
24 Dr Travel 0870 3669373
Venturesure 0800 181532
Holiday Services 01773 747426

bullet

I am just e mailing you to let you know I got insurance for America for when I am hopefully going for a month in Feb.   I just wanted to let you know because I know how hard people find getting insurance and especially to the States.   The company are called Ace Insurance and they do both Ireland and the UK.   It only cost me 39 pound sterling and they know everything. There are a few terms like if you have been in hospital as a patient recently etc but they are pretty straight forward.

Hope its of some use to someone,

Talk to you soon,

Laura x

It is worth pointing out that the FHLTA has no connection with any of the insurance companies listed above.   We are not endorsing any company or their products .   We simply give the information so that it may help you find the insurance cover for your needs.

We look forward to hearing of other companies.
 


 

 

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Last modified: 27-04-2008